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SERVICING
Servicing process not only includes servicing for maintenance of the product
but also monitoring that required services are delivered. Our maintenance
process covers procedures to ensure timely and effective resolution of
customer problems resulting in the use of implemented software. It includes:
Defining
and reviewing service level agreements(ASC/AMC).
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Call Logging - Post implementation service is provided channeled through
a help desk. Desk staff, create a log of each call and ensure dispatch
to the Project manager or centre head for reporting of defects and requests
for change.
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Training - Post implementation support also includes the training of new
users or the retraining of existing users, following upgrades or need
for corrective action.
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